Wi-Fi calling has become an essential feature for many smartphone users, especially those who experience poor cellular network coverage in their areas. Samsung, being one of the leading smartphone manufacturers, offers Wi-Fi calling on many of its devices. However, some users have reported that Wi-Fi calling keeps turning off on their Samsung devices, which can be frustrating and disrupt their communication. In this article, we will explore the possible reasons why Wi-Fi calling keeps turning off on Samsung devices and provide troubleshooting steps and solutions to resolve the issue.
Understanding Wi-Fi Calling on Samsung Devices
Before we dive into the reasons why Wi-Fi calling keeps turning off, it’s essential to understand how Wi-Fi calling works on Samsung devices. Wi-Fi calling, also known as Voice over Wi-Fi (VoWi-Fi), allows users to make and receive calls over a Wi-Fi network instead of the traditional cellular network. This feature is particularly useful in areas with poor cellular coverage, as it provides a more stable and reliable connection. Samsung devices support Wi-Fi calling, and the feature can be enabled in the device’s settings.
Benefits of Wi-Fi Calling on Samsung Devices
Wi-Fi calling on Samsung devices offers several benefits, including:
Improved call quality: Wi-Fi calling provides a more stable and reliable connection, resulting in better call quality.
Increased coverage: Wi-Fi calling can be used in areas with poor cellular coverage, making it an excellent option for users who live or work in areas with limited network coverage.
Reduced costs: Wi-Fi calling can help reduce costs, as it uses the internet connection instead of the cellular network.
Common Issues with Wi-Fi Calling on Samsung Devices
While Wi-Fi calling is a convenient feature, some users may experience issues with it. Some common problems include:
Dropped calls: Calls may drop or disconnect unexpectedly, which can be frustrating.
Poor call quality: Calls may be affected by poor internet connectivity, resulting in low-quality audio.
Wi-Fi calling turning off: Wi-Fi calling may turn off unexpectedly, which can disrupt communication.
Troubleshooting Steps to Resolve Wi-Fi Calling Issues on Samsung Devices
If you’re experiencing issues with Wi-Fi calling on your Samsung device, there are several troubleshooting steps you can take to resolve the problem. Here are some steps to follow:
Check Wi-Fi Connectivity
The first step is to check your Wi-Fi connectivity. Ensure that your device is connected to a stable and reliable Wi-Fi network. You can check your Wi-Fi connection by going to your device’s settings and looking for the Wi-Fi option. If you’re not connected to a Wi-Fi network, connect to one and try making a call using Wi-Fi calling.
Enable Wi-Fi Calling
Make sure that Wi-Fi calling is enabled on your device. You can do this by going to your device’s settings, then selecting “Connections” or “Wireless and networks,” and finally, “Wi-Fi calling.” Toggle the switch to enable Wi-Fi calling.
Check for Software Updates
Software updates can often resolve issues with Wi-Fi calling. Check if there are any software updates available for your device and install them. You can check for software updates by going to your device’s settings, then selecting “Software update,” and finally, “Download and install.”
Reset Network Settings
Resetting network settings can also resolve issues with Wi-Fi calling. You can reset network settings by going to your device’s settings, then selecting “General management,” and finally, “Reset.” Select “Reset network settings” and follow the prompts to complete the reset process.
Advanced Troubleshooting Steps
If the basic troubleshooting steps don’t resolve the issue, you can try some advanced troubleshooting steps. These steps include:
Checking for Interference
Other devices in your home or office may be interfering with your Wi-Fi connection, causing Wi-Fi calling to turn off. Check for devices that may be causing interference, such as cordless phones, microwaves, or neighboring Wi-Fi networks. You can try changing the Wi-Fi channel on your router to reduce interference.
Checking Router Settings
Your router settings may be causing issues with Wi-Fi calling. Check your router settings to ensure that the Quality of Service (QoS) is enabled. QoS prioritizes internet traffic, ensuring that critical applications like Wi-Fi calling receive sufficient bandwidth.
Disabling Power Saving Mode
Power saving mode can sometimes cause issues with Wi-Fi calling. Try disabling power saving mode to see if it resolves the issue. You can disable power saving mode by going to your device’s settings, then selecting “Battery,” and finally, “Power saving mode.”
Solutions to Prevent Wi-Fi Calling from Turning Off on Samsung Devices
To prevent Wi-Fi calling from turning off on your Samsung device, you can try the following solutions:
Use a Stable and Reliable Wi-Fi Network
Using a stable and reliable Wi-Fi network can help prevent Wi-Fi calling from turning off. Ensure that your Wi-Fi network is secure and has a strong signal. You can check your Wi-Fi network’s signal strength by using a Wi-Fi analyzer app.
Update Your Device’s Software
Keeping your device’s software up to date can help prevent issues with Wi-Fi calling. Regular software updates often include bug fixes and improvements that can resolve issues with Wi-Fi calling.
Use a Wi-Fi Calling App
Using a Wi-Fi calling app can provide a more stable and reliable connection. There are several Wi-Fi calling apps available, including Skype and Google Voice. These apps can provide a more consistent connection and reduce the likelihood of dropped calls.
Table: Comparison of Wi-Fi Calling Apps
| App | Features | Pricing |
|---|---|---|
| Skype | Video calling, screen sharing, file transfer | Free, with optional subscription plans |
| Google Voice | Voicemail, call forwarding, call blocking | Free |
In conclusion, Wi-Fi calling is a convenient feature that allows users to make and receive calls over a Wi-Fi network. However, some users may experience issues with Wi-Fi calling, including dropped calls, poor call quality, and Wi-Fi calling turning off. By following the troubleshooting steps and solutions outlined in this article, you can resolve issues with Wi-Fi calling on your Samsung device and enjoy a more stable and reliable connection. Remember to always use a stable and reliable Wi-Fi network, keep your device’s software up to date, and consider using a Wi-Fi calling app to provide a more consistent connection. By taking these steps, you can ensure that Wi-Fi calling works seamlessly on your Samsung device and stay connected with friends, family, and colleagues.
What is Wi-Fi calling and how does it work on Samsung devices?
Wi-Fi calling is a feature that allows users to make and receive phone calls over a Wi-Fi network, rather than relying on traditional cellular connectivity. This feature is particularly useful in areas with poor or no cellular coverage, as it enables users to stay connected and make calls as long as they have a stable internet connection. On Samsung devices, Wi-Fi calling is supported on a wide range of models, including the Galaxy S and Note series, and can be easily enabled in the device’s settings menu.
To use Wi-Fi calling on a Samsung device, users need to ensure that their device is connected to a Wi-Fi network and that the Wi-Fi calling feature is enabled. They can do this by going to the Settings menu, selecting “Connections” or “Wireless and networks,” and then toggling the switch next to “Wi-Fi calling” to the “on” position. Additionally, users may need to configure their device’s Wi-Fi calling settings, such as selecting the preferred Wi-Fi network to use for calls and setting up emergency address information. By following these steps, users can enjoy seamless and reliable Wi-Fi calling on their Samsung device.
Why does Wi-Fi calling keep turning off on my Samsung device?
There are several reasons why Wi-Fi calling may keep turning off on a Samsung device. One common cause is a weak or unstable Wi-Fi connection, which can cause the device to switch back to traditional cellular connectivity. Other possible causes include issues with the device’s software or settings, such as a misconfigured Wi-Fi calling setting or a conflict with another app or feature. Additionally, problems with the device’s hardware, such as a faulty Wi-Fi antenna or a damaged SIM card, can also prevent Wi-Fi calling from working properly.
To troubleshoot the issue, users can try restarting their device, checking their Wi-Fi connection, and ensuring that the Wi-Fi calling feature is enabled in the device’s settings menu. They can also try resetting the device’s network settings or performing a software update to ensure that their device is running the latest version of the operating system. If the issue persists, users may need to contact their carrier or a Samsung support representative for further assistance, as the problem may be related to their account or the device’s hardware.
How do I troubleshoot Wi-Fi calling issues on my Samsung device?
To troubleshoot Wi-Fi calling issues on a Samsung device, users can start by checking the device’s Wi-Fi connection and ensuring that it is stable and strong. They can do this by opening the Settings menu, selecting “Connections” or “Wireless and networks,” and then checking the Wi-Fi signal strength. If the signal is weak, users can try moving closer to the Wi-Fi router or restarting the router to improve the connection. Users can also try disabling and re-enabling the Wi-Fi calling feature, or restarting the device to see if this resolves the issue.
If the issue persists, users can try more advanced troubleshooting steps, such as resetting the device’s network settings or performing a software update. They can also try checking for any conflicts with other apps or features, such as Bluetooth or GPS, which may be interfering with the Wi-Fi calling feature. Additionally, users can try contacting their carrier or a Samsung support representative for further assistance, as they may be able to provide more detailed troubleshooting steps or repair options. By following these steps, users can identify and resolve the issue preventing Wi-Fi calling from working properly on their Samsung device.
Can I use Wi-Fi calling on my Samsung device when I’m abroad?
Yes, Wi-Fi calling can be used on a Samsung device when abroad, but it may depend on the user’s carrier and the specific Wi-Fi network they are connected to. Some carriers may support international Wi-Fi calling, which allows users to make and receive calls over Wi-Fi when traveling abroad. However, this feature may require a specific international roaming plan or add-on, and users should check with their carrier before traveling to see if this feature is available.
To use Wi-Fi calling abroad, users will need to ensure that their device is connected to a Wi-Fi network and that the Wi-Fi calling feature is enabled. They may also need to configure their device’s Wi-Fi calling settings to use the international Wi-Fi calling feature, such as selecting the preferred Wi-Fi network to use for calls or setting up emergency address information. Additionally, users should be aware of any potential roaming charges or fees associated with using Wi-Fi calling abroad, and should check with their carrier to understand the costs and limitations of this feature.
How do I enable Wi-Fi calling on my Samsung device?
To enable Wi-Fi calling on a Samsung device, users can follow these steps: go to the Settings menu, select “Connections” or “Wireless and networks,” and then toggle the switch next to “Wi-Fi calling” to the “on” position. Users may also need to configure their device’s Wi-Fi calling settings, such as selecting the preferred Wi-Fi network to use for calls and setting up emergency address information. Additionally, users may need to accept the terms and conditions of the Wi-Fi calling service and provide their location information to enable emergency services.
Once Wi-Fi calling is enabled, users can make and receive calls over Wi-Fi by simply using the device’s phone app as they normally would. The device will automatically switch between Wi-Fi and traditional cellular connectivity, depending on the strength and availability of the Wi-Fi signal. Users can also check the status of their Wi-Fi calling connection by looking for the “Wi-Fi calling” indicator in the device’s status bar, which will appear when the feature is enabled and a call is connected over Wi-Fi.
Will using Wi-Fi calling on my Samsung device affect my call quality?
Using Wi-Fi calling on a Samsung device can potentially affect call quality, depending on the strength and stability of the Wi-Fi connection. If the Wi-Fi signal is weak or unstable, calls may be dropped or experience poor audio quality. However, if the Wi-Fi connection is strong and stable, call quality should be similar to traditional cellular calls. In fact, Wi-Fi calling can sometimes provide better call quality than traditional cellular calls, especially in areas with poor cellular coverage.
To ensure the best possible call quality when using Wi-Fi calling, users should try to connect to a strong and stable Wi-Fi network, such as a home or office network. They should also ensure that their device is running the latest software and that the Wi-Fi calling feature is properly configured. Additionally, users can try using a Wi-Fi network with a high bandwidth and low latency, such as a 5GHz network, to improve call quality. By following these tips, users can enjoy high-quality calls over Wi-Fi on their Samsung device.