Are you tired of being tethered to your TV while gaming on your PlayStation? Do you want to enjoy your favorite games on the go, but your PS Remote Play won’t work away from home? You’re not alone. Many gamers face this frustrating issue, but don’t worry, we’ve got you covered. In this article, we’ll delve into the possible reasons why your PS Remote Play won’t work away from home and provide you with step-by-step troubleshooting guides to get you back to gaming in no time.
Understanding PS Remote Play
Before we dive into the troubleshooting process, let’s take a brief look at how PS Remote Play works. PS Remote Play is a feature that allows you to play your PlayStation games on your PC, Mac, or mobile device using the internet. It uses a combination of cloud gaming technology and remote desktop protocol to stream your gameplay from your PS4 or PS5 console to your device.
System Requirements
To use PS Remote Play, you’ll need to meet the following system requirements:
- A PS4 or PS5 console
- A PC, Mac, or mobile device with a stable internet connection
- The PS Remote Play app installed on your device
- A DualShock 4 or DualSense controller
Troubleshooting PS Remote Play Issues
Now that we’ve covered the basics, let’s move on to the troubleshooting process. Here are some common issues that might be preventing your PS Remote Play from working away from home:
Internet Connection Issues
A stable internet connection is essential for PS Remote Play to work. If your internet connection is slow or unstable, you may experience lag, disconnections, or failure to connect. Here are some steps to troubleshoot your internet connection:
- Check your internet speed: Ensure that your internet speed meets the minimum requirements for PS Remote Play (5 Mbps for 1080p and 15 Mbps for 4K).
- Restart your router: Sometimes, a simple reboot can resolve connectivity issues.
- Use a wired connection: If possible, use a wired Ethernet connection instead of Wi-Fi for a more stable connection.
Wi-Fi Network Congestion
If you’re using a public Wi-Fi network, it may be congested with multiple devices connected to the same network. This can cause connectivity issues and slow down your internet speed. Try the following:
- Switch to a different Wi-Fi network: If possible, switch to a different Wi-Fi network that’s less congested.
- Use a mobile hotspot: If you have a mobile hotspot, use it to create a dedicated internet connection for your PS Remote Play.
PS Remote Play App Issues
Sometimes, the issue may lie with the PS Remote Play app itself. Here are some steps to troubleshoot the app:
- Update the app: Ensure that the PS Remote Play app is updated to the latest version.
- Restart the app: Close the app and restart it to see if it resolves the issue.
- Reinstall the app: If the issue persists, try reinstalling the app.
PS Remote Play App Settings
Check the PS Remote Play app settings to ensure that they’re configured correctly:
- Check the resolution: Ensure that the resolution is set to a compatible setting for your device.
- Check the frame rate: Ensure that the frame rate is set to a compatible setting for your device.
PS4 or PS5 Console Issues
The issue may also lie with your PS4 or PS5 console. Here are some steps to troubleshoot your console:
- Restart your console: Sometimes, a simple reboot can resolve connectivity issues.
- Check for firmware updates: Ensure that your console is updated to the latest firmware.
- Check the console’s network settings: Ensure that the console’s network settings are configured correctly.
PS4 or PS5 Console Settings
Check the console’s settings to ensure that they’re configured correctly:
- Check the Remote Play settings: Ensure that Remote Play is enabled on your console.
- Check the network settings: Ensure that the console’s network settings are configured correctly.
Advanced Troubleshooting
If the above steps don’t resolve the issue, it’s time to move on to advanced troubleshooting. Here are some additional steps to help you resolve the issue:
Port Forwarding
Port forwarding can help improve the stability of your PS Remote Play connection. Here’s how to set up port forwarding:
- Log in to your router’s settings page
- Look for the port forwarding section
- Set up port forwarding for the following ports:
- TCP: 9293, 9294, 9295
- UDP: 9293, 9294, 9295
DMZ Settings
If port forwarding doesn’t work, you can try setting up DMZ (Demilitarized Zone) settings on your router. Here’s how:
- Log in to your router’s settings page
- Look for the DMZ section
- Set up DMZ for your PS4 or PS5 console’s IP address
Firewall Settings
Firewall settings can sometimes block PS Remote Play connections. Here’s how to configure your firewall settings:
- Check your firewall settings: Ensure that the firewall is not blocking PS Remote Play connections.
- Add an exception: Add an exception for the PS Remote Play app to allow it to communicate through the firewall.
Conclusion
PS Remote Play is a fantastic feature that allows you to play your favorite games on the go. However, it can be frustrating when it doesn’t work away from home. By following the troubleshooting steps outlined in this article, you should be able to resolve the issue and get back to gaming in no time. Remember to check your internet connection, PS Remote Play app settings, and console settings, and don’t hesitate to try advanced troubleshooting steps if needed. Happy gaming!
Why won’t my PS Remote Play work away from home?
PS Remote Play may not work away from home due to various reasons, including internet connectivity issues, incorrect settings, or problems with your PSN account. To troubleshoot the issue, start by checking your internet connection. Ensure that your device and PS4 are connected to the same network or that your device has a stable internet connection if you’re using a different network. Also, verify that your PS4 is turned on and set to ‘Rest Mode’ to enable Remote Play.
If your internet connection is stable, check your PSN account settings. Ensure that you’re signed in to the correct account on both your device and PS4. Also, check that your account is activated on your PS4. If you’re still experiencing issues, try restarting your PS4 and device, then attempt to connect again. If none of these steps resolve the issue, consider seeking further assistance from Sony’s support team.
What are the minimum internet requirements for PS Remote Play?
The minimum internet requirements for PS Remote Play vary depending on the quality of the stream you want to achieve. For a smooth gaming experience, Sony recommends a minimum upload speed of 5 Mbps for 1080p at 30 fps and 15 Mbps for 4K at 60 fps. However, these speeds may not be sufficient for a stable connection, especially if you’re playing games that require low latency. It’s recommended to have a faster internet connection, ideally with a low ping and minimal packet loss, to ensure a seamless gaming experience.
Keep in mind that your internet connection speed may vary depending on your location and the number of devices connected to your network. To ensure the best possible experience, consider using a wired Ethernet connection for your PS4 and closing any bandwidth-intensive applications on your device. You can also check your internet connection speed using online tools to determine if it meets the recommended requirements.
How do I activate my PS4 for Remote Play?
To activate your PS4 for Remote Play, go to Settings > Remote Play Connection Settings > Activate Remote Play. Ensure that your PS4 is turned on and set to ‘Rest Mode’ to enable Remote Play. You can also activate Remote Play from the PS4’s power options menu. Once activated, your PS4 will be discoverable by your device, allowing you to connect and start playing games remotely.
Make sure that your PS4 is updated to the latest software version, as this may affect Remote Play functionality. Also, ensure that your device is running the latest version of the Remote Play app. If you’re still experiencing issues, try restarting your PS4 and device, then attempt to connect again. If none of these steps resolve the issue, consider seeking further assistance from Sony’s support team.
Can I use PS Remote Play on any device?
PS Remote Play is compatible with a range of devices, including Windows PCs, Macs, Android devices, and iOS devices. However, the device must meet certain system requirements to ensure a smooth gaming experience. For Windows PCs, you’ll need Windows 10 or later, while Macs require macOS High Sierra or later. For mobile devices, you’ll need Android 6.0 or later or iOS 12.1 or later.
Additionally, your device must have a compatible processor, RAM, and graphics card to handle the demands of Remote Play. You can check the system requirements on Sony’s official website to ensure your device is compatible. If your device meets the requirements, you can download the Remote Play app and start playing games remotely.
Why is my PS Remote Play connection lagging or dropping?
A lagging or dropping PS Remote Play connection can be caused by various factors, including internet connectivity issues, high latency, or problems with your PS4 or device. To troubleshoot the issue, start by checking your internet connection speed and latency. Ensure that your upload speed meets the recommended requirements for Remote Play, and consider using a wired Ethernet connection for your PS4.
Also, check for any software updates on your PS4 and device, as outdated software may cause connectivity issues. Restarting your PS4 and device can also help resolve the issue. If none of these steps resolve the issue, consider seeking further assistance from Sony’s support team or your internet service provider to diagnose and resolve any underlying connectivity problems.
Can I play all PS4 games using Remote Play?
Most PS4 games are compatible with Remote Play, but some games may not be supported due to various reasons, such as licensing issues or technical limitations. You can check the game’s description on the PlayStation Store to see if it’s compatible with Remote Play. Additionally, some games may have specific requirements or restrictions for Remote Play, such as requiring a controller or having limited functionality.
Some games may also have poor performance or lag when played using Remote Play, especially if they require low latency or high processing power. In such cases, it’s recommended to play the game directly on your PS4 for the best possible experience. However, many popular games are fully compatible with Remote Play, allowing you to play them seamlessly on your device.
How do I troubleshoot PS Remote Play issues on my device?
To troubleshoot PS Remote Play issues on your device, start by checking the app’s settings and ensuring that you’re signed in to the correct PSN account. Also, verify that your device meets the system requirements for Remote Play and that the app is updated to the latest version. If you’re experiencing connectivity issues, try restarting your device and PS4, then attempt to connect again.
If none of these steps resolve the issue, consider seeking further assistance from Sony’s support team or checking online forums for solutions to common issues. You can also try uninstalling and reinstalling the Remote Play app or resetting your device’s network settings. If you’re still experiencing issues, it may be worth considering a different device or seeking further technical support.